Returns & Refunds Policy

Return or Exchange an Item

We offer free worldwide returns. If you are not completely satisfied with your purchase, please let us know at info@emmaharperlondon.com with your details and order number and we will provide free return instructions. Please include your order number in the parcel for reference.

The items must be returned to us in their original condition within 30 days of receipt. We will issue a refund on receipt, or exchange the item if you prefer.

Where products are sold as a collection all will items need to be returned to us in their original condition and packaging. We regret that we are not able to partially exchange or refund a single item from this collection.

Faulty Item

If the item you received is faulty, please contact our customer service team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 90 days from receipt of the faulty item to return it to us.

I Received the Wrong Item

If the item you received is not what you originally ordered, please contact our customer service team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 90 days from receipt of the faulty item to return it to us.

Order Cancellations

To cancel your order please contact us at: info@emmaharperlondon.com

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Emma Harper London, for a full refund.

Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care.

We process our orders immediately to ensure that your order is delivered to you as quickly as possible, so it may not always be possible to change or cancel your order before we dispatch it. Please email us and we will do our best to help.

This returns policy does not affect your statutory rights.